How to Give a Professional Voicemail Greeting

How to Give a Professional Voicemail Greeting

A proper voicemail greeting can make a positive impression on your callers or it can alienate them before you even speak to them. Put yourself in your caller’s place and ask yourself “How would I want to be treated if I couldn’t immediately talk to the person that I...
How to End a Phone Call Professionally

How to End a Phone Call Professionally

There are several reasons that you may need to end a phone call professionally. The most common is the “long winded talker” that is consuming your time. Another reason, but less common is the caller that uses abusive, threatening, or vulgar language. In this instance...
How to Professionally Put a Caller on Hold

How to Professionally Put a Caller on Hold

The last thing a caller wants to hear over the telephone is that they are going to be put on hold. When a caller is on hold, 60 seconds seems like an eternity. One way to break this perception of an unreasonable amount of time on hold is to program your phone system...
How to Professionally Transfer a Call

How to Professionally Transfer a Call

Proper business telephone etiquette can make a positive impression on your callers. Transferring a telephone call is more than just knowing what buttons to push on your telephone system. The business telephone etiquette that you and your employees use directly...